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Business Support Functions

Help Desk Analyst

Help Desk Analyst

AMCS is the leading global supplier of smart resource software and vehicle technology solutions for the waste, recycling and resource management industries. Our enterprise software and SaaS solutions deliver digital innovation to the emerging circular economy around the world. 

 

The Help Desk Analyst role is an entry point to the Support department that provides immediate customer support through immediate response to system alerts and customer inquiries. The service involves initial triage and prioritization of the  technical support process  through upfront event analysis. As this role is the frontline of the support lifecycle it handles a variety of software and hardware technologies while leveraging remote communication tools to assess and identify next steps. 

 

Skills or Qualifications

Degree in computer science or equivalent

Proven ability to work on own initiative.

An active interest in understanding of software engineering principles and processes. Practical experience/understanding  in relation to databases, Microsoft SQL server, managing hosted solution and web services.

Excellent communication skills (both written and verbal), especially with regards to providing information to clients.

 

Preferred

Experience in SQL server or Oracle and database administration, mobile communications software would be an advantage

Experience in a customer facing role is desirable but not essential.

Bilingual (Spanish, French)

 

 

Location
Jacksonville
Country
United States
Category
Business Support Functions
Type
Part Time
Experience
NA
Language
English

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